![]() If you're unable to update or modify any settings in your browser, please contact your IT department.Review the rest of our system requirements. A broadband connection with a minimum speed of 5 Mbps is required to watch a Udemy Business course on your device.Our Support Team will also follow this guide when responding to inquiries regarding video playback. Original image courtesy of Barry Blanchard.If you’re encountering audio or video issues while attempting to watch a course on a browser, this article explains various ways to troubleshoot these problems. If you do think you need new equipment, cables, or accessories, you can get the best stuff by shopping at Solid Signal. It’s pretty rare you need to get a tech out to fix anything. ![]() That’s the best thing about satellite service, by the way: problems tend to fix themselves. There was nothing that DIRECTV customers could do but wait. In 2019 there was one incident where several channels were pixelated for several hours in the middle of the night. If everything looks good with your signal strengths, it’s very possible the problem is in the broadcast facility. If you see lower numbers than that, your dish may need to be reaimed. It is normal to see zeroes but any number that is higher than 0 should be at last 75. Check every satellite by pressing SELECT with the “+” highlighted next to the satellite number. There are options there for checking signal strength. Press MENU then go to Settings, then Satellite, then View Signal Strength. If those things don’t work for you, you may wish to look at your signal strength. Make sure your dish is free of rain or snow by gently wiping it clean. Is water pooling on it? Is there snow or ice on it? That can be common in the winter months. If it looks like there are trees or branches anywhere nearby you may need to trim them or hire a professional to do it or you. Draw an imaginary line starting at your dish and following the center arm that juts out. You should be able to see whether or not a tree or branch is blocking your receiver. There’s an excellent tutorial for Genies here, and one for older receivers here. While it’s not completely clear why this helps (some say that the DVR still has current flowing through it for a long time) it does often help. If none of these work you may consider unplugging the receiver for at least two hours. Unplug your receiver (or Genie DVR) for at least 15 seconds then plug it back in.It’s usually behind a spring-loaded door on the front of your receiver.If you have a Genie, you will need to do this on the main DVR not on the client. Find the red reset button and push it.(If you have an older receiver, you will need to press MENU then go to Settings&Help, then Settings.) Press MENU then go to Settings, then Reset Options.This problem may be caused by bad weather (this is known as “rain fade”), trees or branches blowing in the line of sight of the receiver, or water pooling on your dish (in areas where dishes point more or less straight up.) It can also be caused by loose connections or bad cables, but before you take extreme steps, it’s best to check “the easy stuff” first. Thank you for asking us for more information about why your picture is breaking into squares and pixels and how to fix it. If you are seeing an overly blocky picture like the one above or if you see random blocks of green or pink appearing through your picture, there are some things you can try immediately to try to fix the problem. Febru| Does your Genie 2 have an amber light on the front? Here’s what to do.Febru| There’s another option besides the Affordable Connectivity Plan. ![]() Febru| DON’T DO THIS: run a coaxial cable through a swimming pool?.Febru| Still missing channels after Tuesday’s outage? Here’s how to fix that.Febru| Why do so many web sites want to know your location?.Febru| NICE AND EASY: How far offshore will satellite signals go?.Febru| THROWBACK THURSDAY:When someone thought the TiVo HD was “all that”.Ma| Can’t get cell service? Too far away? No problem for Signal Connect. ![]()
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